Task 1
What is an annoying customer?
Task 2
What are the most annoying things that a customer can do?Prepare a list.
Task 3
Compare your list with buzzfeed or look at the list below.- When a customer lies about having talked with a manager.
- When a customer tries to return an item without a receipt.
- When a customer can't distinguish between sale and non-sale items.
- When a customer's item doesn't scan and complains.
- When a customer is shocked at the total price.
- When a customer hands you their trash.
- When a customer asks "Do you work here?"
- When a customer gets angry over being asked to show an ID.
- When a customer thinks they're the most important customer in the store.
- When a customer gives an incredibly vague description of what they're after, and gets angry when you can't figure it out.
- When a customer continues their phone call while you're serving them.
- When a customer is standing outside 20-30 minutes before the store opens.
- When a customer assumes that you have to be 40 years old to be a manager.
- When a customer doesn't put anything back on the shelf.
- And when a customer comes in right before closing time.
Task 4
Discuss the points raised in task 2-3.
What would the conversation look like in these situations.
Task 5
Watch the following video
Task 6
Look at the points raised in tasks 2-4Decide which one you would like to role play with a partner.
Task 7
Looking for ideas?Watch these videos.
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